Stakeholder And Contact Window
Stakeholder | Issues | Communication channels, response methods and frequency |
Licensing partners | Information transparency Corporate governance Market status Customer protection and communication |
Establish a "committee" to discuss and share information on the development and commercialization of projects non-periodically. Continue to observe the sales status of products already on the market and assist authorized partners to achieve performance goals. Contact person: Todd Ban, Head of Business Development Division (bd@lumosa.com.tw) |
Shareholders, investors and the media | Corporate governance Sustainable development Shareholder participation Operational performance Timely disclosure of information |
Regular holding general shareholder meetings and corporate briefings Responding to shareholder inquiries, issuing press releases, and holding press conferences non-periodically. Continuously update the company’s website information and deliver information about the company’s operations and R&D projects in real time. Update the relevant disease fields and industry trends of the company's R&D projects at any time. Announce important news about the progress of the R&D project in English. Contact person: Naomi Liu, Lumosa spokesperson (spokesperson@lumosa.com.tw) |
Suppliers | Information transparency Supplier management Sustainable development |
Ensure that all contracts follow whilstleblowing and set up relevant mailbox. Establish procurement procedures and require strict implementation to ensure that all procurements of the company comply with the principles and standards of good faith. Formulate a quality control plan to regularly audit the quality and implementation effectiveness of CRO and CMO vendors. Contact person: Mimi Yeh, General Manager (services@lumosa.com.tw) |
Employees | Employee benefits Staff appraisal mechanism Operational performance Labor relations |
Establish employee codes, implement the company's principle of honest management, hold regular labor-management meetings, set up mailboxes for staffs, collect employee opinions, announce the company's operational performance from time to time, and encourage employees to complete their goals. Organize team building to promote team cooperation. Contact person: Mimi Yeh, General Manager (services@lumosa.com.tw) |
Social groups | Corporate image Social participation |
Regularly invite employees to participate in CSR activities (please see previous CSR reports) Hold industry-university exchange lectures and courses at major domestic universities/research institutes non-periodically. Collaborate with public associations non-periodically. Organize industry-university education courses (e.g. assisting in the planning of deep cultivation colleges for biotechnology), participating in public association activities. Contact person: Naomi Liu, Lumosa spokesperson (spokesperson@lumosa.com.tw) |
Lumosa's product quality control starts from the selection of the API supplier to the appointed pharmaceutical factory, and all of them go to the pharmaceutical factory to conduct audits to confirm that the quality is intact; in addition, all the entrusted pharmaceutical factories must comply with the national or international PIC/S GMP and ICH International Pharmaceutical Regulatory Association. the entrusted manufacturer of pharmaceuticals must also be checked and approved by the local health authority.
Lumosa provides products that meet social expectations with strict and high standards, and assumes corporate social responsibility for the products.
Lumosa selects reputable domestic and foreign pharmaceutical companies for authorization on the marketing side. The marketing and labeling are in accordance with the regulatory requirements of the drug certification authorities of various countries. For example, all ingredients of the product are indicated on the product copy list to assist patients and medical staff to determine if the ingredients cause allergies to the patients, thus maintaining the patients's medication safety.
Lumosa's main suppliers are domestic and foreign pharmaceutical R&D service companies and universities, which are industries that focus on the environment and society.
Before forming a collaboration, Lumosa would fully inform all suppliers to abide by the Lumosa's honesty policy, provide reasonable quotations, best quality and service, and both parties are committed to enhancing corporate social responsibility. When signing a contract with a major supplier, the content includes that the supplier should meet or exceed the minimum legal requirements when fulfilling the contractual obligations, and clearly stipulate the integrity behavior clauses that the manufacturer should comply with.
In order to fulfill corporate social responsibility, the basic rights and interests of stakeholders (including all employees of Lumosa, vendors and customers, etc.) are guaranteed. In accordance with the "United Nations Declaration of Human Rights", "United Nations Guiding Principles on Business and Human Rights", "United Nations International Labor Organization", and the human rights policy guidelines followed, the company formulates work rules, regular labor-management meetings, and formulates labor-management agreements to protect labor We also formulate relevant codes of integrity management to ensure that employees abide by the codes of integrity and ethics, protect the rights and interests of manufacturers, and require manufacturers to abide by relevant regulations, abide by local government laws and regulations, and must not harm labor rights, and must not employ child labor or exploit local or foreign labor. In order to ensure compliance with regulations, Lumosa has also established relevant regulations and confidential reporting windows for reporting illegality or reflecting opinions. In order to protect relevant rights and interests, Lumosa has specially set up the following:
Gender equality
Labor rights
Stakeholder
Employees’ personal safety and work environmental protection measures and their implementation
*In order to protect the safety and health of workers and prevent occupational disasters, in accordance with Article 34 of the Occupational Safety and Health Law and Article 41 of the Enforcement Rules of the Occupational Safety and Health Law, L has formulated a "Safety and Health Work Code" for employees to follow.
Energy saving and waste reduction policy
Energy saving and carbon reduction, greenhouse gas reduction, water reduction or other waste management policies
*Lumosa participated the "Computer Recycling Hope Project"
contact person